Terms and Conditions

 

Who We Are

Registered office:
Clifton Nurseries Ltd
Woburn Hill
Addlestone
Surrey
KT15 2QG

Registered in England. Company number: 00697600. VAT number: 239088439

If you have any questions regarding these terms and conditions please email us at enquiry@clifton.co.uk

 

Privacy Policy

This Privacy Policy (updated May 2018) sets out how we (Clifton Nurseries Ltd) use and protect any information that you give us.

Clifton Nurseries Ltd is committed to protecting and respecting your privacy and the security of the information that you provide to us.  We will only use your information in accordance with the Data Protection Act 2018 (as amended and updated or replaced from time to time) and other applicable laws and regulations, including the General Data Protection Regulation (GDPR).

Clifton Nurseries will collect only the minimum amount of information required from you and will never share this information with third parties.

 

FRIENDS OF CLIFTON REWARD CLUB

When you sign up to our Friends of Clifton reward club instore you provide your personal information including your name, address, telephone number and email address.

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998, GDPR and other applicable laws. The details we collect will be used as follows:

(1) to mail out Friends of Clifton postal communications to your supplied address

(2) if you have chosen to subscribe to this service, to email you newsletters and Friends of Clifton information

 

WEBSITE

The information we collect via this website may include:

(1) Information you type in and submit, such as name, address, email address, etc. We only collect information that we require for completion of orders and account set up. We never store payment details on our website.

(2) Data which allows us to recognise you and your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site.

(3) Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website and your location (e.g. county/city) for our site analytics. We cannot identify you personally or your address.

(4) Your preference as to whether or not to receive our newsletters.

 

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998, GDPR and other applicable laws. The details we collect will be used as follows:

(1) to process your order and to provide pre and after-sales service. This includes information we may pass to another organisation to supply/deliver products or services you have purchased

(2) to carry out security checks (this may involve passing your details to our Identity Verification partners, Mastercard and Visa, who will check details we give them against public and private databases - this helps to protect you and us from fraudulent transactions)

(3) to comply with legal requirements your information will not be sold to any third party. We may need to pass the information we collect to other companies to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us. Your information will only be used in relation to communicating with, and doing business with Clifton Nurseries

(4) if you have chosen to subscribe to newsletters, to email you marketing information 

 

Cookies

Cookies are small pieces of information that are stored on your computer when you visit some websites. They do not harm your computer and are used to help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site and make it more enjoyable.

We use cookies to help you use our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party suppliers to help us enhance your online experience (such as Google Analytics) and they will place cookies on your computer for use on our website too.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with www.clifton.co.uk  We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website. This would also be a common experience of reduced functionality across many websites.

 

Security

At Clifton Nurseries we care about security and make every effort to ensure our processes are safe and that your personal information is secure.

We use strict security precautions to make our website safe, including the use of an Extended Validation (EV) Secure Socket Layer (SSL) server. Any information you enter while you're using our site is encrypted before being transmitted.

Extended Validation is the most recognisable sign of online security, preferred by 93% of online shoppers. When your browser address bars turn green, you will have the confidence to shop or share personal information on our site, while phishers have an impossible time trying to hijack your details.

The latest versions of the most popular browsers, Internet Explorer, Chrome, Safari and Firefox support this secure connection. If for any reason this option has been disabled on your browser, you will not be able to transact or log in until you reset these options. You can find this option in your browser settings under security.

Our website is integrated with the SagePay inframe payment processing system. Your payment details are not processed on our website server, but through the SagePay server. SagePay is one of world’s most trusted payment processing and security brands, processing millions of transactions every week.

Your payment methods are also covered through MasterCard Secure Code or Verified by Visa. For your additional security and to protect your personal information we request that you enter your password each time you wish to view a page containing your personal details.

You can enrol your card in MasterCard SecureCode or Verified by Visa scheme if you are not already a part of them. You will be able to set a private code for online transactions, giving you added protection against the unauthorised use of your credit or debit card online.

 

Description of Goods

We take all reasonable care to ensure that all details, descriptions and prices of plant and products appearing either on the website or instore are correct at the time when the relevant information was entered onto the system.

We will continually improve the goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the website and instore information up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the wesite are generally accurate but variations in colour, shape and size must be expected.

The plants on our website are living products so any photographs show the average plant of that size and type that you would expect to receive. Please note that depending on the time of year, some plants may not be in flower or fruit, or have leaves.

 

Plant Guarantee

Here at Clifton Nurseries we are confident in the quality of the plants that we offer. As a result we offer a 2 year guarantee on hardy trees and shrubs that we have both sold and planted for you and a 1 year guarantee on hardy trees, shrubs and perennials sold to you for planting by yourselves or your own gardener.  Biennials and annuals (plants that naturally do not live for more than one year or typically do not survive an average British winter) are not included in this guarantee. 

Our plant guarantee does not cover plants that have clearly not been watered sufficiently or have been left in their pots for extended periods of time without due care and attention. 

Our plant guarantee also does not cover against natural pests and diseases which can affect some plants at any time. For example, Buxus sempervirens (common box) commonly suffers from Buxus Blight (an airborne fungal infection) and Buxus Caterpillar (a pest which eats the leaves). Whilst we ensure that all our Buxus plants are sold in healthy condition, we cannot be responsible for pests and diseases once the plants have left our nursery. 

If you are unhappy with the condition of any plant we have supplied, please take a photograph and email this to us with details of when you purchased it. If we agree that it is covered by our plant guarantee, we will willingly supply either a replacement or a refund. 

 

Gift Vouchers

We sell our own Clifton Nurseries gift vouchers at both of our London and Surrey branches as well as online on this website. 

Clifton Nurseries gift vouchers can be redeemed instore at the London and Surrey branches of Clifton Nurseries as well as for our Clifton Nurseries garden design, landscaping and gardening services. Please note that Clifton Nurseries gift vouchers are not redeemable in our online shop or at the Quince Tree Café. 

Clifton Nurseries gift vouchers are only valid when stamped by Clifton Nurseries, are not refundable and cannot be redeemed or exchanged for cash or vouchers. Clifton Nurseries will not accept liability for any lost, stolen or damaged vouchers. Clifton Nurseries can refuse to accept a voucher as payment if they reasonably suspect the voucher has been tampered or duplicated. 

 

Contacting Us

(1) You can ask us to update your personal information by emailing precise details of your request to enquiry@clifton.co.uk

(2) If you are a Friend of Clifton you can ask us to remove you from the reward club and request no further communication by emailing us at enquiry@clifton.co.uk 

(3) If you have subscribed to our newsletter either through the website or through Friends of Clifton you can unsubscribe from the distribution list at any time using the Unsubscribe button at the bottom of every newsletter. Alternatively, email us at enquiry@clifton.co.uk 

(3) You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address. A small fee will apply to cover our administration costs and proof of ID such as a copy of your driving licence or a recent utility bill will be required.
Clifton Nurseries Ltd
Woburn Hill
Addlestone
Surrey
KT15 2QG

 

We may update our Privacy Policy and Terms and Conditions at any time by publishing an updated version here. We therefore encourage you to review this information periodically to be informed about how we are protecting your information.

You have the right to lodge a complaint with the Information Commissioner Office (ICO) who can be contacted via their website at www.ico.org.uk