Terms and Conditions

Who we are

Welcome to the Clifton Nurseries website terms and conditions for use.

Clifton Nurseries Ltd
5A Clifton Villas
London
W9 2PH

Registered in England. Company number: 697600. VAT number: 239088439

Before you place an order, if you have any questions regarding these terms and conditions please email us at enquiry@clifton.co.uk

 

Privacy

WHAT INFORMATION WE COLLECT AND HOW

The information we collect via this website may include:

(1) Information you type in and submit, such as name, address, email address, etc. We only collect information that we require for completion of orders and account set up. We never store payment details on our website.

(2) Data which allows us to recognise you and your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site.

(3) Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website and your location (e.g. county/city) for our site analytics. We cannot identify you personally or your address.

(4) Your preferences and use of email updates if you select to receive email updates on products, offers and news.

WHAT WE DO WITH YOUR INFORMATION

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used as follows:

(1) to process your order and to provide pre and after-sales service. This includes information we may pass to another organisation to supply/deliver products or services you have purchased

(2) to carry out security checks (this may involve passing your details to our Identity Verification partners, Mastercard and Visa, who will check details we give them against public and private databases - this helps to protect you and us from fraudulent transactions)

(3) to comply with legal requirements your information will not be sold to any third party. We may need to pass the information we collect to other companies to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us. Your information will only be used in relation to communicating with, and doing business with Clifton Nurseries

YOUR RIGHTS

(1) You can ask us to update your personal information by emailing precise details of your request to enquiry@clifton.co.uk

(2) You can ask us not to send you future marketing communications. Just write to us at enquiry@clifton.co.uk or if you are a registered user, log in to your account and uncheck the mailing list checkbox. We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations. Alternatively, you can post your request to the address in (3) below.

(3) You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address. Please enclose a cheque or postal order for £10 payable to Clifton Nurseries Ltd to cover our administration costs and proof of ID such as a copy of your driving licence or a recent utility bill:
Clifton Nurseries Ltd
5A Clifton Villas
London
W9 2PH 

 

Cookies

Cookies are small pieces of information that are stored on your computer when you visit some websites. They do not harm your computer and are used to help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site and make it more enjoyable.

We use cookies to help you use our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party suppliers to help us enhance your online experience (such as Google Analytics) and they will place cookies on your computer for use on our website too.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with www.clifton.co.uk  We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website. This would also be a common experience of reduced functionality across many websites.

Legislation from the European Union has meant that websites must provide clear information about their use of cookies to their customers, something we at Clifton Nurseries fully support. We want to ensure that you, as our valued customer, are fully aware of the use of cookies on our website, and we are proud of our reputation as a transparent and honest retailer that you can trust.

 

Security

AM I SAFE SHOPPING ONLINE WITH CLIFTON NURSERIES?

At Clifton Nurseries we care about security and make every effort to ensure our processes are safe and that your personal information is secure.

We use strict security precautions to make our website safe, including the use of an Extended Validation (EV) Secure Socket Layer (SSL) server. Any information you enter while you're using our site is encrypted before being transmitted.

Extended Validation is the most recognisable sign of online security, preferred by 93% of online shoppers. When your browser address bars turn green, you will have the confidence to shop or share personal information on our site, while phishers have an impossible time trying to hijack your details.

The latest versions of the most popular browsers, Internet Explorer, Chrome, Safari and Firefox support this secure connection. If for any reason this option has been disabled on your browser, you will not be able to transact or log in until you reset these options. You can find this option in your browser settings under security.

HOW DO WE PROTECT YOUR CREDIT CARD DETAILS?

Our website is integrated with the SagePay inframe payment processing system. Your payment details are not processed on our website server, but through the SagePay server. SagePay is one of world’s most trusted payment processing and security brands, processing millions of transactions every week.

Your payment methods are also covered through MasterCard Secure Code or Verified by Visa. For your additional security and to protect your personal information we request that you enter your password each time you wish to view a page containing your personal details.

You can enrol your card in MasterCard SecureCode or Verified by Visa scheme if you are not already a part of them. You will be able to set a private code for online transactions, giving you added protection against the unauthorised use of your credit or debit card online.

 

Third Party Links

Some parts of the website include links to other websites we think you may want to visit. We have no control over the content of these other websites so any links to these websites should not be viewed as if we have endorsed the product or service. 

 

Description of Goods

We take all reasonable care to ensure that all details, descriptions and prices of plant and products appearing on the website are correct at the time when the relevant information was entered onto the system.

We will continually improve the goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the website up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the wesite are generally accurate but variations in colour, shape and size must be expected.

The plants on our website are living products so any photographs show the average plant of that size and type that you would expect to receive. Please note that depending on the time of year, some plants may not be in flower or fruit, or have leaves.

 

Contacting Us

If you have any questions relating to these terms and conditions, please contact us by email on enquiry@clifton.co.uk or using the numbers listed in the contact page on this website.