Inspiring Gardeners Since 1851

Returns Policy


We will inspect everything carefully before it leaves us to make sure it's in tip top condition. We will also package and protect everything so that it doesn't get damaged on its way. Please note as part of our environmental policy, we use biodegradable packaging and reuse cardboard boxes whenever possible. So please be aware that your goods may turn up in boxes with markings other than that of Clifton Nurseries.

If you do have a problem with a product you have received, here is what to do:

Contact our website team by eMail at webshop@clifton.co.uk. Please quote your order number and give brief details of the issue and preferred contact details. Alternatively you may telephone 020 7289 6851 selecting option 5 between 8:30am and 5:00pm, Monday to Friday.

You may also write to:
Webshop
Clifton Nurseries Ltd
5a Clifton Villas
London
W9 2PH


Incorrect Goods
If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged.

Damaged In Transit
If your purchase is damaged in transit, please contact us within 3 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods
If you receive a product that is defective, please contact us within 7 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.

Cancellation
To cancel an order, please e-mail as at webshop@clifton.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Returns
You can return anything you're not happy with within 14 days of receiving it provided you have contacted us within 7 days of receipt to advise of its return as long as it is unused and in the original packaging if applicable. We will not pay the costs of returning an item to us. In addition to this, certain products may incur a restocking charge. These charges will be deducted from the total refund due.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.